Our promise…
Your pets’ comfort will always be our top priority! We will never rush or push your pet through a groom. We will always do our best to accommodate the needs of each pet as they are introduced to and grow in their relationship with grooming.
We will always provide open and honest communication when it comes to your pets!
We want to be our best selves for you! We are continuously working on ourselves individually and as a team. We will make adjustments to our schedules, policies, and procedures as needed to support our self care!
Your promise…
You commit to keeping your pet on a regular grooming schedule (routine visits not only keep skin and coat healthy but also support a positive relationship between pet and groomer)
You respect our time. Appointment times are put in place to help us manage smooth schedules and a low stress environment. Try to be on time. Take responsibility for remembering your appointments (we recommend opting in to our text/email reminders). Don’t rush us. Each day and each grooming visit are different. Allow us the time to give your pet the attention they deserve!
You respect our knowledge. We invest enormous amounts of time/money/energy into educating ourselves in our field. Trust us! Believe us when we tell you that not all things are possible for all pets. Coat types and temperaments vary and we may not be able to give you exactly what you want. Understand that , while we will always do our best to make you happy, your pets’ needs and comfort will always come first!
Above all, remember that we are human! We will get sick. We need vacations. We will have bad days and days where we’re not our best selves. Be compassionate. Be real with us an let us be real with you ❤
FAQs
What is included in a “grooming”?
A typical spa day will include a bath, blow dry, brush out, nail trimming, and haircut if applicable. We also offer many spa upgrades for those seeking extra pampering! (See details and pricing on our “services” page)
How long does it take?
The grooming process usually takes anywhere from 1-4 hours. We move at each pet’s pace, which can be different each time! We give them time to rest and enjoy spending time connecting/bonding. Remember, this is not just a groom. It’s a lifelong relationship!!
Do you use crates?
We do implement the use of crates for the safety of all the pets in our care and for our own time management purposes. For anyone wishing to bypass crate time, we offer an “express” service for an additional fee.
What is a “Soul Client”?
A Soul Client is a client who aligns with our energy, values, and beliefs. They understand and agree with the promises outlined above. Together, we work on building trust, good communication, and strong relationships. They become part of our chosen family!